Privacy Policy

This Privacy Policy explains how HomeoCare (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, book a doctor consultation, or otherwise use our online store and related services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

This policy applies to our e-commerce storefront, customer accounts, checkout and payments, order tracking, wishlists, doctor directory and appointment booking, and doctor onboarding applications submitted through HomeoCare.

It does not replace medical advice. Product and consultation information on the site is for general wellness and informational purposes and is not a substitute for advice from a qualified healthcare professional.

We collect information that you provide directly, information generated through your use of the site, and limited information from service providers that help us operate securely.

• Account details: name, email address, phone number, password or OTP-based login credentials, and profile information you choose to save.
• Shipping and billing details: delivery addresses, pincode, city, state, and contact numbers needed to fulfil orders.
• Order and payment information: items purchased, order history, payment method used, and payment status. Card or UPI credentials are processed by our payment partners and are not stored as full card numbers on our servers.
• Doctor services: appointment details (patient name, phone, age, notes, selected slot) and, for practitioners who join our network, professional profile data such as qualifications, registration/licence details, clinic information, consultation charges, availability, photograph, and licence documents.
• Communications: messages you send to support, feedback, and notifications related to orders or applications.
• Technical data: IP address, browser type, device information, pages visited, and approximate location derived from network data, used for security, troubleshooting, and service improvement.

We use personal information only for legitimate business and service purposes, including:

• Creating and managing your customer or doctor account.
• Processing, packing, shipping, and tracking orders, including checking delivery serviceability for your pincode.
• Processing payments and preventing fraud or unauthorised transactions.
• Enabling doctor discovery, appointment booking, and doctor application review by our administrators.
• Sending transactional messages such as order confirmations, payment updates, shipping updates, and application status notices.
• Improving website performance, customer support, and product catalogue experience.
• Complying with applicable laws, responding to lawful requests, and enforcing our terms and platform policies.

We use cookies and similar technologies that are necessary to keep you signed in, maintain your shopping cart/session, protect against abuse, and remember essential preferences.

These technologies may include session cookies tied to authentication and temporary storage used by the browser for cart and checkout continuity. Disabling necessary cookies may prevent login, checkout, or other core features from working correctly.

We do not use cookies on this site to sell your personal information to advertisers. If we introduce optional analytics or marketing cookies in the future, we will update this policy and, where required, seek appropriate consent.

We use trusted third-party providers to operate the platform. These providers process data only as needed to perform their services for us:

• Payment processing: Razorpay and/or UPI payment rails to collect and verify payments for orders.
• Logistics and delivery checks: Delhivery (or similar carriers) for pincode serviceability, estimated delivery information, and shipment tracking where enabled.
• Media hosting: Cloudinary (or equivalent) to store product images and doctor profile/licence uploads securely.
• Infrastructure: hosting, database, and email/OTP delivery providers required to run the website and send transactional messages.

We do not sell your personal information. We share data only in these limited situations:

• With service providers who process orders, payments, shipping, uploads, or communications on our behalf under confidentiality obligations.
• With doctors and patients as needed to complete a booked consultation (for example, sharing appointment details required for the visit).
• With administrators reviewing doctor applications and supporting customer service requests.
• When required by law, regulation, court order, or to protect the rights, safety, and integrity of users and the platform.
• In connection with a business transfer (such as merger or acquisition), subject to continued protection of personal information.

We retain personal information for as long as needed to fulfil the purposes described in this policy, meet legal/accounting requirements, resolve disputes, and enforce our agreements. Order, payment, and appointment records may be retained longer where required for compliance or audit.

We apply reasonable technical and organisational safeguards, including access controls, encrypted transport (HTTPS), password hashing, and server-side handling of sensitive credentials (for example, payment and logistics API tokens are never exposed to the browser).

No method of transmission or storage is completely secure. Please use a strong password, keep your login details confidential, and contact us promptly if you suspect unauthorised access to your account.

If you apply to join as a doctor, you submit identity, professional, and licence information for verification. You are responsible for ensuring that documents and details you provide are true and authentic.

Application materials are reviewed by authorised administrators, kept for onboarding and compliance purposes, and are not published publicly until (and unless) your profile is approved for the doctor directory according to our workflow.

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information associated with your account. You may also update profile and address details from your account settings where available.

You can opt out of non-essential communications where we offer that choice. Transactional messages related to orders, payments, security, or legal notices may still be sent.

To exercise a privacy request, contact us at support@homeocare.com or 96161 50113. We may need to verify your identity before fulfilling the request.

Our store and doctor services are intended for adults and caregivers acting on behalf of others. We do not knowingly collect personal information from children under 18 for account registration without appropriate adult involvement. If you believe a child has provided personal data inappropriately, please contact us so we can delete it where required.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The “Last updated” date at the top of this page will be revised when changes take effect. Continued use of the site after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how HomeoCare handles personal information, please contact:

Email: support@homeocare.com

Phone: 96161 50113

Address: Sector -10, Indira Nagar, Lucknow